Get Chauffeur Service® Manchester

Personal Data We Collect

Identity & contact data — name, email, phone number, company/role, addresses for pickups/drop-offs.
Booking data — journey details, dates/times, flight numbers, preferences (e.g. vehicle, amenities), passenger names.
Payment data — billing details (processed via secure third-party processors; we do not store full card details).
Communications — emails, messages, call notes, feedback/reviews.
Technical data — IP address, device/browser type, pages viewed, referral sources, cookies (see Cookies).

How We Use Your Data

To provide quotes, take bookings, schedule journeys and deliver chauffeur services.
To confirm details and send updates (e.g. driver allocation, arrival status, receipts).
To manage payments, invoicing, refunds and fraud prevention.
To respond to enquiries and provide customer support.
To improve our website, services and user experience.
To meet legal, regulatory and insurance obligations.
With your consent, to send service updates or marketing you’ve opted into (you can opt out anytime).

Our Lawful Bases

Contract — processing required to provide quotes, take bookings and deliver journeys.
Legitimate interests — service improvement, network/vehicle security, preventing abuse, limited customer communications.
Consent — optional marketing, certain cookies/analytics; withdraw at any time.
Legal obligation — tax, accounting, licensing and regulatory requirements.

Sharing Your Data

We share personal data only when necessary:

Chauffeurs & trusted partners — to fulfil journeys (e.g. name, pickup details, itinerary). We use vetted professionals who follow our standards.
Payment processors — to handle secure transactions.
IT & hosting providers — to operate our website and systems.
Authorities — where required by law or to protect rights, safety and security.

We do not sell your personal data.

How Long We Keep Your Data

We keep personal data only as long as needed for the purposes above:

Bookings & invoices — typically 6 years (UK accounting/tax requirements).
Enquiries — up to 24 months if no booking follows.
Marketing preferences — until you unsubscribe or withdraw consent.
Cookies/analytics — per cookie lifetime (see Cookies).

Cookies

Cookies are small files placed on your device. We use essential cookies for site functionality and, with your consent, optional cookies for analytics and advertising. You can manage cookies via our on-site banner and your browser settings. Blocking some cookies may affect site features.

Advertising & Analytics

We may use Google Analytics to understand site use (IP address truncated where supported) and Google Ads remarketing to show relevant ads to prior visitors. Third-party vendors (including Google) use cookies to serve ads based on past visits. You can adjust Ads settings at adssettings.google.com and review Google’s privacy policy for details.

Security

We use appropriate technical and organisational measures (encryption in transit, access controls, least-privilege, staff confidentiality) to protect personal data. However, no method of transmission or storage is 100% secure.

International Transfers

If personal data is transferred outside the UK/EEA (for example, by a cloud provider), we ensure appropriate safeguards are in place, such as UK addendum to EU Standard Contractual Clauses or adequacy decisions.

Your Rights

Access — a copy of your personal data.
Rectification — correct inaccurate data.
Erasure — ask us to delete data (in certain cases).
Restriction — limit how we use your data.
Portability — receive your data in a usable format.
Object — to processing based on legitimate interests or direct marketing.
Withdraw consent — where processing is based on consent.

To exercise your rights, email hello@getchauffeurservice.co.uk. You also have the right to complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk.

Changes to This Policy

We may update this policy from time to time. We’ll post the latest version on this page and update the “Last updated” date above.

Contact

Questions or requests about this policy: hello@getchauffeurservice.co.uk • 0161 327 3031
Postal: Get Chauffeur Service Ltd, Unit 9, Dinting Lane Industrial Estate, Glossop, Derbyshire, SK13 7NU, United Kingdom.