FREQUENTLY ASKED QUESTIONS
Frequently Asked Questions when booking a Chauffeur Service
Your Questions, Answered
Welcome to our Frequently Asked Questions (FAQ) page! We understand that you may have queries about our car service, or policies. To provide you with quick and comprehensive answers, we've compiled a list of the most commonly asked questions by our valued customers. Whether you're looking for information on our services, pricing, or any other aspect of our business, you'll likely find the answers you seek right here. If you don't find what you're looking for, don't hesitate to reach out assistance. Your satisfaction is our priority, and we're here to ensure you have all the information you need.
Our Choice of Mercedes vehicles are -Luxury Mercedes V Class Luxury Mercedes S Class Limousines
Answer: We recognize that locating a trustworthy chauffeur service in your immediate vicinity
isn't always a simple task. That's why we're willing to travel anywhere in the UK, although we do charge for the time our vehicles are empty during travel.
Answer: Yes we provide an hourly chauffeur service in Manchester and
at Manchester Airport. Vehicles can be booked for a minimum of 5 hours with capped mileage and are mainly used for local travel not long distance.
Answer: Of course you can we are very flexible and only ask that you cancel no later than 72 hours before your chauffeur hire is due to commence and we will issue a refund minus 10 % to cover admin and processing fees.
Answer: For online quotes you will usually receive an email within60 minutes to confirm your quote request has been sent to us. We normally send quotes within 24 hours via email.
Answer: If you decide to proceed your booking is confirmed via email and will include a link to our secure payment platform to make payment for your reservation. You can make payment by debit, credit or charge card including Amex.
Answer: Gratuity is not expected by our chauffeurs but is welcome. If
you feel the chauffeur has satisfied or exceeded your expectations you are welcome to
tip the chauffeur directly.
Answer: Our chauffeurs are flexible and will adapt to your
requirements. We store your card details so if any extra charges are incurred we will take payment at the end of your hire
Answer: Our luxury airport transfers provide a Meet & Greet Service when you arrive at the Airport. Your flight will be monitored on your arrival back to the UK using a flight tracker and your
chauffeur will be waiting in the arrivals with a printed sign or iPad displaying your
name or company name 15-20 mins after landing. If you only have hand luggage please advise
us of this on booking and your chauffeur will be waiting for you 10 mins after landing
time.
Answer: Flight arrivals into the UK are monitored online using flight
trackers so we usually know beforehand if your flight is delayed or late. If your flight is cancelled or you miss it please conatct us asap.
Answer: For Airport Transfers we allow free waiting time of 1 hour 15
minutes from the point of landing. For all other Chauffeur Transfers we will allow an
extra 15 minutes free waiting time after the time your booking is to begin.
