FREQUENTLY ASKED QUESTIONS
Frequently Asked Questions when booking a Chauffeur Service
Your Questions, Answered
Welcome to our Frequently Asked Questions (FAQ) page! We understand that you may have queries about our car service, or policies. To provide you with quick and comprehensive answers, we've compiled a list of the most commonly asked questions by our valued customers. Whether you're looking for information on our services, pricing, or any other aspect of our business, you'll likely find the answers you seek right here. If you don't find what you're looking for, don't hesitate to reach out assistance. Your satisfaction is our priority, and we're here to ensure you have all the information you need.
Answer: We recognize that locating a trustworthy chauffeur service in your immediate vicinity
isn't always a simple task. That's why we're willing to travel anywhere in the UK, although we do charge for the time our vehicles are empty during travel.
Answer: Yes we provide an hourly chauffeur service in Manchester and
at Manchester Airport. Vehicles can be booked for a minimum of 4 hours with capped mileage and are mainly used for local travel not long distance.
Answer: Of course you can we are very flexible and only ask that you
cancel no later 72 hours before your chauffeur hire is due to commence and we will issue
a refund minus any card processing fees incurred for the transaction. If you prefer we can
leave a credit on your account until the next time you book with us.
Answer: For Online bookings you will usually receive an email within
60 minutes to confirm your booking has been sent to us and is awaiting approval. We
normally confirm bookings within 24 hours via email.
Answer: Your chauffeur service booking is confirmed via email which has a link to our secure payment platform to make payment for your reservation. You can make payment by debit, credit or charge card including Amex.
Answer: No unfortunately we do not provide account facilities.
Answer: Gratuity is not expected by our chauffeurs but is welcome. If
you feel the chauffeur has satisfied or exceeded your expectations you are welcome to
tip the chauffeur directly.
Answer: Our chauffeurs are flexible and will adapt to your
requirements. We store your card details so if any extra charges are incurred we will take payment at the end of your hire
Answer: Our luxury airport transfers provide a Meet & Greet Service when you arrive at the Airport. Your flight will be monitored on your arrival back to the UK using a flight tracker and your
chauffeur will be waiting in the arrivals with a printed sign or iPad displaying your
name or company name 15-20 mins after landing. If you only have hand luggage please advise
us of this on booking and your chauffeur will be waiting for you 10 mins after landing
Answer: Flight arrivals into the UK are monitored online using flight
trackers so we usually know beforehand if your flight is delayed or late. If your flight is cancelled or you miss it please conatct us asap.
Answer: For Airport Transfers we allow free waiting time of 1 hour 15
minutes from the point of landing. For all other Chauffeur Transfers we will allow an
extra 15 minutes free waiting time after the time your booking is to begin.
Answer: Your privacy and anonymity is assured our chauffeurs have
signed confidentiality agreements with us – what is said or where you have been is
confidential to you.
Answer: We maintain our vehicles to the highest standard in the
unlikely event your chauffeur vehicle has a breakdown all vehicles have roadside
assistance. We will endeavour to arrange a replacement vehicle to transport you to your
destination. If for any reason we are unable to do so in a vehicle of chauffeur standard
we reserve the right to arrange transport via taxi at no cost to you.
Answer: Once your journey is complete you will receive an email to
confirm and a link is available for you to leave a review. You are welcome to leave a
review through our website and we would prefer reviews on the Google Review Platform. If
for any reason you are dissatisfied or unhappy with any part of your chauffeur
experience please contact us directly and we endeavour to resolve any problems.